Refund and Returns Policy

At Hubali, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy below. This policy outlines the procedures for returning items and obtaining refunds.

1. Returns

Eligibility
To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all original tags and packaging.
  • The return request must be made within 30 days of the delivery date.
  • The item must be purchased directly from Hubali’s website (http://hubali.xyz/).

Return Process
To initiate a return:

  1. Contact our customer support team at [email protected] with your order number and details of the item you wish to return.
  2. Our team will provide you with a return authorization and instructions on how to return the item.
  3. Pack the item securely in its original packaging and include a copy of the return authorization.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for items lost in transit.

2. Refunds

Processing Time
Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. Refunds will be processed within 7-10 business days from the receipt of the returned item. The refund will be issued to the original payment method used for the purchase.

Partial Refunds
Partial refunds may be issued for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

3. Exchanges

Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. Returns and exchanges are processed separately.

4. Non-Returnable Items
Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Sale items (unless otherwise specified)
  • Customized or personalized items

5. Damaged or Incorrect Items

Damage or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. Provide a description of the issue and include photos of the damaged or incorrect item. We will arrange for a replacement or refund as appropriate.

6. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team:

Email: [email protected]
Phone: 386-423-8355
Address: 3473 Willis Avenue, New Smyrna Beach, Florida, United States